Return and Exchange Policy

Return and Exchange Policy

1. Damaged products: We offer a refund and/or exchange if your product arrives damaged. To verify the damage, you must record an unboxing video of the parcel being opened (see the unboxing video rules below).
2. Reporting time: Please report any damage within 48 hours of receiving your parcel. Claims made after 48 hours may not be accepted.
3. Change of mind: We do not offer returns or refunds if you change your mind.
4. Refund method: Approved refunds are issued as a Makhmal Credit Voucher. You can use the voucher to shop on Makhmal within 6 months of the issue date.
5. Sale items: We do not offer exchanges, returns, or refunds on sale items.
6. Advance payment: The PKR 500 advance paid to confirm your order is non-refundable once the order is confirmed.
7. Item condition: Items approved for exchange must be unused and in their original packaging.

Unboxing Video Rules

• The video must be continuous and unedited.
• It must start before the parcel is opened and show the courier label on the parcel.
• It must clearly show the damaged item.

How to Make a Claim

1. Record the unboxing video as described above.
2. Within 48 hours of delivery, send the video, your order number, and your name to us on WhatsApp at +92 332 6254625.
3. Our team will review your claim and contact you with the outcome.